Jumia Egypt customer service contacts (phone number, email)

Jumia Egypt

Contact Jumia Egypt: Find below customer service details of Jumia Egypt, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints, or feedback.

Head Office

Jumia Egypt,

272, 2nd Section,

The City Center,

New Cairo, Egypt.

Customer Service

Phone: 002 19586 (general)

Phone: 018881100 (Jumia Nigeria support)

Email: wecare@eg.jumia.com (general)

Email: seller.support.mall.eg@jumia.com (for seller support)

About Jumia Egypt

Jumia Egypt is a leading eCommerce company in Egypt that began operations in 2012. The website boasts a catalog with more than 70,000 products spread across numerous categories. Each month, the website is visited by more than 2 million visitors. Jumia Egypt also has a presence in 22 African countries, including Kenya, Nigeria, Tanzania, Uganda, and Morocco. Shopping can be done on the website as well as through the official iOS or Android app. In addition, products can be searched by keyword or brand.

Popular product categories on Jumia include apparel, shoes, watches, mobile phones, computers, tablets, televisions, cameras, projectors, home theater systems, furniture, cooking appliances, refrigerators, washers, AC, heaters, personal care products, baby products, car electronics/accessories, grocery, to name a few. One can also recharge phone and pay bills on the website. On the homepage, you will find the trending and recommended products. In addition, bargain hunters can explore the Deals section for hot discounts.

Top brands listed on Jumia include Samsung, Intel, Toshiba, DeFacto, Alto, Caterpillar, Mi, Honor, and Bahun. The product pages contain a detailed description, along with key specifications, prices, and pictures. Also, find reviews left by other users. Purchases on the website can be made using Visa, MasterCard, net banking, and cash on delivery. The delivery time frame depends on the region.

Standard shipping to Cairo and Giza should not take more than 5-7 business days. You can opt for Jumia Express for faster delivery (it would not take more than 2-4 business days). In addition, there is Jumia Global for products that can be sourced from sellers located overseas. When shopping on Jumia, you will find products with the specific label “shipped from overseas.” Prices include shipping and customs. The delivery timeline is indicated on the product page.

Most items shopped on Jumia come with a 14-day return policy. The terms and conditions are listed under the Return Policy section of the website. Returns are not allowed after 14 days. As for products shipped from overseas, customers can only request for return if the product is damaged or defective. Refund will be processed in the original payment method. You can also request for refund voucher. If you are a business owner, you can now reach out to a large audience by listing your product on the Jumia platform. You can begin the registration by submitting the required documents on the Seller page. For more information or queries on payment, refund, cancellation, shipping, or others, reach the Jumia support.


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