Incheon Airport Duty Free customer service contacts

Incheon Airport Duty Free

Contact Incheon Airport Duty Free: Find below customer service details of Seoul Incheon International Airport’s duty-free, including phone and email. Besides contact details, the page also offers an overview of the airport retailer and its services.


Seoul Incheon International Airport

272 Gonghang-Gil, Jung-gu,

Incheon City, 400-700, South Korea

Customer Service

Phone: +82-2-2639-6000 (Shilla Duty-Free)

Phone: 080-930-1500 (Lotte Duty-Free)

Phone: +82-1688-3020 (Lotte online store)

Phone: 1577-2600 (Incheon Airport queries)

Email: (Lotte email support)

About Incheon Airport Duty Free

Incheon International Airport in South Korea is one of the busiest airports in the world. By 2020, it is predicted that the annual passenger figures could reach 100 million. The airport has a modern infrastructure and has undergone several renovation phases in the past.

Much of Incheon International Airport’s duty-free zone is occupied by Lotte and The Shilla. The latter opened in the year 1986. It is found at Gate 42 (West Side) of the passenger terminal. The Shilla duty-free stores offer a wide selection of brands, from perfume, cosmetics to electronic goods. The luxury brands found include Louis Vuitton, Hermes, Chanel, and Gucci, among others.

The Shilla also has an internet store for those who cant purchase offline. Payment for purchases can be made using cash, credit card, or traveler’s check. Products can be received at the free pick-up point by showing your ticket, passport, and boarding pass.

As for the Lotte Duty-Free stores, it has been a widely known brand since 1980. It operates over 7 stores in South Korea. It also has an internet online duty free store. A passport and flight information must be provided for shopping at the Lotte duty-free shops. Like the Shilla, here as well, purchases can be made using cash, credit cards, and traveler’s check. Purchases can be picked up at the pick-up counter located in the airport lobby.

If you want to shop from the Lotte online duty free website, click here. You can browse the items needed and fill out the order form. Korean passengers can only make purchases of up to $3000. Ensure to receive your items 1 to 2 hours before departure. The web shop is available round the clock. Products that can be shopped include perfumes, skincare items, watches, electronics, snacks, chocolates, bags, and wallets. Check out the promotions section to strike a good bargain on some of the popular products.

For more information or queries on Incheon Airport’s duty-free shops, payment, refund/cancellation, lost and found items, or others, reach the customer service via phone or email.


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