DigiLocker customer support contacts

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DigiLocker

Find below the customer service contact details of DigiLocker, India. Besides contact details, the page further offers a brief overview of the company.

Head Office

National e-Governance Division,

Ministry of Electronics & Information Technology

4th Floor, Electronics Niketan,

6, CGO Complex, New Delhi 110003

Support

Email: support@digitallocker.gov.in

Phone: nil

About DigiLocker

DigiLocker is a platform for safely storing digital formats of essential documents. The service – introduced in the year 2015 – is part of the Government of India’s Digital India initiative. Through DigiLocker, individuals can save as well as verify documents and certificates, avoiding the hassles of submitting physical documents.

The paperless digital service accepts documents that include driving license, car registration, voter ID card, PAN card, and school/college certificates. Other key document types that are part of the platform are Vehicle Tax Receipt, Fitness Certificate, UAN Card, Caste Certificate, Ration Card, Birth Certificate, Death Certificate, Electricity Bill, and Property Tax. In addition, once DigiLocker is activated, users can receive electronic copies of documents and certificates issued by government departments directly to their accounts. Currently, there are close to 40 million registered users on the platform, a majority hailing from Maharashtra, Gujarat, Uttar Pradesh, Karnataka, Tamil Nadu, Rajasthan, and Andhra Pradesh.

As part of the service, citizens enjoy 1GB storage space on a secure and private cloud account. Once the documents are scanned and uploaded, citizens can access them anywhere, any time, and share them online with employers or agencies. DigiLocker also makes it easy to validate the authenticity of documents. Those who can request access to the e-document in the repository include the passport office, transport office, and universities. To date, DigiLocker has issued close to 3.8 billion authentic documents. If you are new to the service, you can open an account on the website with your Aadhaar card. To activate the account, DigiLocker mandates that it be linked with the Aadhaar number. After activation, you can proceed to upload important documents. Note that all self-uploaded documents must be digitally signed using the eSign facility. The eSign facility is similar to the self-attestation that individuals do to assert the document is secure. When uploading documents, the maximum allowed file size is 10MB. As for file types, DigiLocker accepts JPEG, PNG, and PDF formats.

DigiLocker can be accessed on both web and smartphone app. Thanks to the 256 Bit SSL encryption and mobile authentication-based sign-up process with the OTP facility, the platform is highly secure. Once logged in, users will find a list of departments and agencies that are registered with DigiLocker as Issuers. As of June 2020, there are close to 160 issuer organizations registered on the platform. The names include UIDAI (for Aadhaar), Ministry of Road Transport and Highways (for Driving License and Vehicle Registration, New India Assurance, Income Tax Department, Employees Provident Fund, Ministry of Petroleum and Natural Gas, Maharashtra State Board of Secondary and Higher Secondary Education, among others. The entire list of registered issuers can be viewed on the website. As for registered requestors accepting documents via DigiLocker, the list includes Zerodha, NSDL, Union Public Service Commission, Angel Broking, Edelweiss Broking, School of Open Learning, Umang, BankBazaar, Mahindra & Mahindra, Fullerton India, Department of IT and Communication, and Religare Broking. For complaints or queries on registration, cancellation, technical support, or others, reach the DigiLocker support.

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