Contacts of Waterstones customer service phone & email


Find below the customer service details of Waterstones, UK. Besides contact details, the page also offers a brief overview of the book retailer.

Head Office

Waterstones Booksellers Ltd

203-206 Piccadilly

London W1J 9HD

Customer Service

Phone: 0808 118 8787

Phone: +44 208 045 1001


About Waterstones

Waterstones is a leading retailer of books in the United Kingdom. Founded by businessman Tim Waterstone in 1982, the national book chain has a network that includes over 280 bookshops. Employing more than 3,500, the company officially operates as Waterstones Booksellers Ltd. Based out of London, Waterstones also has stores across Ireland, Belgium, and the Netherlands. You can locate one using the shop finder on the website. A search can be done by inputting the town, city, or postcode. At the outlet, you can explore a catalog of more than 30,000 books that range from a broad field of interest. You can also shop for stationery, gifts, and related products.

For those bookworms that enjoy shopping online, Waterstones operates an Internet store where you can purchase books with just a few clicks. Through the search option, you can easily find a title, author, or ISBN. Be it fiction, non-fiction, or children’s books, and you will find them all listed here. Shopping for books can also be done through the Waterstones app for Android or iOS. Explore the New section to know those titles that have just been launched on Waterstones. The Bestsellers section will help you track the favourites. There are more than 10,000 book titles you can shop from. If you are specifically looking for fiction or non-fiction books that are on sale, you can browse the Clearance section. Here you will find a wide assortment of books that come with a bargain.

Easily filter books on the Waterstones website by genre, author, price, publisher, and language. Formats you will find include paperback, hardback, book, CD-audio, sheet map, spiral bound, and mixed media. As for genres, you will find art, fashion, biography, business, Internet, food, health, history, nature, poetry, drama, politics, romance, science, technology, sports, spirituality, and travel. When you click on a title within the category, you can see the book’s author, read the synopsis, and know what other users have to say in the Reviews section. Shoppers can decide to have a book delivered to the address or check out by using Click & Collect, a service that allows you to pick the item at the nearest outlet.

Payment for shopping on the website can be made using a major debit/credit card, PayPal, Waterstones Plus Reward Card, and Waterstones gift cards. Books with an order value of more than £25 will be shipped for free. The standard delivery within the UK can take 3-5 working days. Choose the 1st class and 2nd class courier service for faster delivery. Note that items that are ‘in stock at the shop are often ready to collect the same day. Not just to locations within the UK, Waterstones also ships products to regions across Europe, Asia, North America, and the Middle East. The shipping charges and timeframe will be revealed during checkout. If not happy with the purchase, you can return the same within 30 days. You can request for a refund or exchange. The refund amount will be processed in the original payment method. Existing users can sign into their accounts to view orders or request cancellations.

Regularly shop at Waterstones? Become a Waterstones Plus member to earn benefits every time you purchase at one of the outlets. Members earn points when they shop at Waterstones. The same can be redeemed at a store or online for future purchases. Members also receive access to exclusive events, offers, and even access to signed and special editions. You can become a Waterstones Plus member on the website or by visiting any of the nearest bookshops. For queries or complaints on payment, shipping, refund, cancellation, or others, reach the Waterstones customer service.


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